Replacement Policy

At Energy Shield, we are committed to ensuring your satisfaction with our Negative Ion Energy Bands. In the event that you encounter issues with your product, we offer a one-time free replacement within 30 days of receiving your order. Please review the details of our Replacement Policy below:

01. One-Time Free Replacement:

Customers are eligible for a one-time free replacement within 30 days from the date of receiving the order.

02. Shipping and Handling Charge:

A shipping and handling charge of Rs120 will be applicable for the replacement process.

03. Customer's Responsibility:

Customers are responsible for the shipping cost of returning the product to us.

04. Return Request Process:

To initiate a return request, please contact us at support@energyshield.in or WhatsApp +91 7043351355.

Include a photo of the item you wish to return along with the following information:

Your Name

Email

Contact Information

Energy Shield Order Number

05. Return Shipment:

After initiating the return request, customers are required to send the product to us. The shipping cost for returning the product is borne by the customer.

06. Replacement Processing:

Once we receive the returned product, a replacement will be processed within 2 working days.

07. Email Confirmation:

Customers will receive an email confirmation with the tracking details once the replacement product has been dispatched

08. Exchanged Product:

After receiving the exchanged product, customers are required to send us an email confirming the successful receipt.

09. Timely Replacement:

We are committed to ensuring a swift replacement process to minimize any inconvenience for our customers.

Contact Information:

For any assistance or inquiries related to replacements, please contact our Customer Service at support@energyshield.in or WhatsApp +91 7043351355.

Moseca Global LLP - Energy Shield reserves the right to update or modify this policy at any time without prior notice.