At Energy Shield, we are committed to ensuring your satisfaction with our Negative Ion Energy Bands. In the event that you encounter issues with your product, we offer a one-time free replacement within 30 days of receiving your order. Please review the details of our Replacement Policy below:
01. One-Time Free Replacement:
Customers are eligible for a one-time free replacement within 30 days from the date of receiving the order.
02. Shipping and Handling Charge:
A shipping and handling charge of Rs120 will be applicable for the replacement process.
03. Customer's Responsibility:
Customers are responsible for the shipping cost of returning the product to us.
04. Return Request Process:
To initiate a return request, please contact us at email@example.com or WhatsApp +91 7043351355.
Include a photo of the item you wish to return along with the following information:
Energy Shield Order Number
05. Return Shipment:
After initiating the return request, customers are required to send the product to us. The shipping cost for returning the product is borne by the customer.
06. Replacement Processing:
Once we receive the returned product, a replacement will be processed within 2 working days.
07. Email Confirmation:
Customers will receive an email confirmation with the tracking details once the replacement product has been dispatched
08. Exchanged Product:
After receiving the exchanged product, customers are required to send us an email confirming the successful receipt.
09. Timely Replacement:
We are committed to ensuring a swift replacement process to minimize any inconvenience for our customers.
For any assistance or inquiries related to replacements, please contact our Customer Service at firstname.lastname@example.org or WhatsApp +91 7043351355.
Moseca Global LLP - Energy Shield reserves the right to update or modify this policy at any time without prior notice.